• Who We Are

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    Authentic Communication Matters (ACM) serves clients in a diverse set of industries in both the public and private sectors. ACM’s courses are customized and designed to enhance business continuity, strengthen professional relationships and guide clients into innovative ways to solve work-related problems.

     

    ACM’s customized services have been proven to drive its clients’ industries into the future. Those services include but are not limited to: Multi-Day Training Courses, Leadership and Managerial Coaching, Curriculum Development, Train-The-Trainer Sessions, Webinars, Workshops, Risk/Threat Analyses, Focus Groups and Off-The-Shelf Training.

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    Meet John Mancuso, Owner/Founder

     

    John Mancuso has written and facilitated learning experiences for executives, managers, administrators, hourly contributors, college professors and students. John has served an organizational consultant, garnered numerous creative and academic publications--including textbooks, ancillary teaching resources and creative prose in both fiction and nonfiction. In his last in-house position, he served as Director of Curriculum and Professional Development Programs (internal training consultant) for North America’s largest transportation agency, the New York City Transit Authority (MTA). Before Transit, John consulted for Cengage Learning, where he facilitated peer-to-peer professional development and served as keynote speaker at post-secondary institutions and national conferences. He started his career as an administrator, academic Chair and writing and literature Instructor at the postsecondary level.

     

    John has a certificate in Adult Learning Transfer from the City University of New York; a BS in Mass Communications from Emerson College in Boston, MA.; an MA in English from Middlebury College in Middlebury, VT; and an MA in creative writing from the University of Texas at Austin.

     

    In the nascent stages of John’s professional trajectory, he served in such disparate roles as cemetery plot salesman, radio host, dancing M&M, Public Television fund raiser and Brady Bunch trivia expert, which earned him an appearance on the Sally Jesse Raphael show. John began marathon running in his 40’s and has since completed four. This endurance and stamina illustrate that he can take you all the way to finish in whatever effort you endeavor!

     

    After almost twenty years of working and living in New York City, John now resides in a small town in the Catskill Mountains of Upstate New York where he enjoys snowshoeing in the woods with his dog, cooking, researching and napping by the fireplace.

  • What We Do

     

    We work with clients to:

    • Discover previously unrecognized ways to identify who they are and what they do

    • Feel energized to access what once seemed unreachable

    • Create precise, efficient and commanding written documents

    • Adopt sustained actions that promote dialogue, trust and results

    • Make authentic communication effortless